Absolute chaos from unfriendly, rude admin staff. Driver was OK. got us to the hotel, highly unlikely to use this service again.
Hate the mandatory requirement of carrying a paper voucher :-( This necessarily limits the option of using the service only if you've booked days in advance and not when you're on the move! Had a tough time getting a print out at Newark as ground transport simply refused somuchforgoinggreensavintree
It worked rather well. Bad points: waiting time at the airport and very many stops in order to drop the other customers: we were the last ones!