Came down on vacation to visit my 2 young children, dolphin tour top of the list. Took me 45 minutes to find the place, glad he waited for us. So by the time we got to the boat our tour was cut short bc we were late. Didn't see any dolphins, gentleman told me to call back in the morning. 2 mornings I called in a row and both times he said winds were to strong, but both days we were outside enjoying the beautiful days in the sun. Now I paid for 3 tickets (1 adult, 2 children) with disappointed children not seeing dolphins for 3 days now, and I cannot take them because I'm going back home.
Response from Host
Oct 2019
It is dispointing to us too. But we are dealing with wild creatures that do what they want (thats what makes our tour so special). As you were told at the end of our trip. You may return ANYTIME (no time limit for your return as your tickets are marked still good to use) till we give you an encounter that you will live with for a lifetime. This policy IS stated on our web site. Just call and let us know when you want to return.