Dear anthony_m,
Thanks for your review.
I am sorry you could not take our tour.
We always aim to provide the best experience possible for our guests and it is disappointing to know it was not provided in your case.
We must investigate further what happened in your case as I don't have your booking reference number I cannot do that now.
I can assure you that we don't leave our meeting points unattended.
Please contact us at
[email protected]. We will be happy to assist you and check options available.
Kind regards,
Jhonas.