This our first visit to Hawaii and the US. Could be the weather - the staff where rude and unwelcoming. I would personally give the driver a 4 star he was entertaining and informative and also kinder.
This was not a pleasant experience. We were picked up at the airport without a problem. We were met at the baggage claim and walked to our van. The van was dirty and had stained seats. We were dropped of at a bus terminal for the Hilton Hawaiian Village, not at our hotel. They took our luggage, but we had to walk to the hotel which was a hike for us.
The real nightmare came on the return trip. We were told to go back to the bus depot to be picked up at 8 PM for our flight. We arranged a golf cart ride to the bus depot through the hotel. We waited until ten after 8 for the ride. We called the provider and they said that a taxi would pick us up. At 20 after 8, the taxi arrived, but we had to roll our bags to the street because a taxi was not all allowed in the bus depot. It turned out that the taxi had been waiting at the front of our hotel. We could have skipped the golf cart ride, the tip to the drive and the total hassle of going to the depot. If the provider had called us and said that a taxi was coming to the hotel, it would have saved us time, money and less stress.
Had I known that this transportation would not drop us directly at the hotel, I would not have booked this. I was trying to make our airport transfer less stressful and easier for us. This did not happen. NOT even close.