Made travel easy. They were with a sign with my name on it.
The pickup from the airport was excellent - I came out of arrivals to a very happy looking man holding a sign with my name on it. He took my luggage and placed it with the others while we waited for our van. The driver was extremely friendly and informative on the drive in to Waikiki, pointing out tourist places and providing some information on tipping. I was the last drop off for our group and he went above and beyond and took my suitcase all the way to my hotel reception. This part of the trip was A service.
The airport transfer on the way home on the other hand was terrible. I rang the day before I was due to fly out to confirm my booking - I was advised they didn't have a booking for me but the lady was very friendly and said she would book me in but I would need to pay. I explained I had paid for a round trip and she added me in to the system as having already paid and re-took my details again. Shuttle was due to pick me up at 5:30am and I was told they could be there 15 minutes either side of this time. I made sure I was outside waiting just prior to 5:15am. 5:45am came and no one had arrived, at 5:50am I rang VIP Trans and spoke to an extremely rude lady who didn't want my details, just told me give the driver another 5 minutes. I rang back at 6:00am and said no one had arrived and this was now ridiculous. I provided my details to the same rude lady, who after 3 times of putting me on hold said she was sending me a taxi. The taxi turned up just after 6:15am and took me to the airport.
Not once was I offered an explanation or an apology. I stood outside in the dark by myself for an hour worried I would miss my flight.
Never again will I book something where VIP Trans is the agent or will I recommend them, I will stick with Roberts Hawaii.
Excellent service. They were waiting for me at the airport when I arrived.