Curious61051352722
Oct 2024
ABSOLUTELY NOT RECOMMENDING KBA! BOOKED DIRECTLY WITH WEST AIR, GET SAME SERVICES AND SAVE MONEY!
I booked the bear viewing tour to Clark Lake National Park through KBA (KENAI BACKCOUNTRY ADVENTURES), paying a total of $1231.6 per person, including tax. However, on the day of our tour, we were extremely disappointed to find that there was no representative from KBA present at any point.
We gathered at the West Air office in Nikiski, and the entire trip was managed and led by the pilot and guide provided by West Air. KBA was a no-show; they did not provide any service or support throughout our experience. To make matters worse, we later discovered that if we had booked directly with West Air, the cost would have been only $750 per person.
This means KBA charged us nearly $500 more (almost a 40% markup) for absolutely nothing in return. Their lack of service and transparency is unacceptable, and I feel compelled to warn others about this poor value proposition.
I would not recommend KBA to anyone looking for a reliable and cost-effective way to experience the beauty of Clark Lake National Park's wildlife. Save your money and book directly with the service providers.
Response from Host
Oct 2024
At Kenai Backcountry Adventures (KBA), we take great pride in the unparalleled quality of our tours and the exceptional service we deliver to each and every guest. The situation described in this review is not only inconsistent with our operating standards but also fails to reflect the experiences of the many satisfied guests who have joined us for once-in-a-lifetime adventures.
We find it deeply concerning when misleading information is presented in a way that unfairly distorts the reality of what we offer. As an established and reputable company, we stand by the transparency of our pricing, the professionalism of our team, and the unmatched value of our services. It is unfortunate that this review seems designed to harm our business rather than reflect a genuine experience.
We encourage readers to look at the numerous positive reviews that accurately showcase the high level of care and commitment we provide. Should there be any doubts or questions, we invite potential guests to contact us directly for truthful and accurate information about the authentic and extraordinary experiences that our customers rave about.