Maybe my expectations were too high? For $3000 for two people, I expected the logistics to be flawless; they were not. We spent a good amount of money to drive from Anchorage to Seward to our cruise port. We chose this tour because it was advertised as the "only bear viewing tour out of Seward". What they failed to mention was that, yes, the tour guide picked us up in Seward (at 6:45 am!!), but then we drove 2 hours in a van to Kenai. Had we known this detail, we would have driven from Anchorage to Kenai and spent a lot less time in a car driving. We followed instructions and ate "a hearty breakfast", only to stop at a convenience store with "excellent breakfast sandwiches". We were also given a packing list, heavy, rain resistant coat, recommended waterproof pants, shoes, cold weather gear like gloves, etc. I kept asking if I needed all the layers because it was very warm at 7 am (60 degrees). THIS was WAY TOO MUCH heavy crap we had to lug through the thick mud.
We arrived at a dinky air strip where planes were chartered and the facilities were portable potties. The scheduler informed our guide that we were nearly 2.5 hours EARLY for our flight. A simple, "sorry, let's go kill some time and try to find some wildlife while we wait" was all we got. This was extremely irritating, and the last thing we wanted to do was get back in the van and drive around "looking for wildlife". We went to a lookout point and then down a bumpy, dirt road for TWO HOURS. All we saw was one squirrel. If I were the guide, I would have been beside myself apologizing for the mix up, but we got nothing. FINALLY, we were back at the air strip and got on our way to where we were likely to see bears in mid July. This happened to be a strip of silty beach attached to a tributary-type marsh field. The guide spotted bears maybe a mile away and we proceeded to hike through muddy, mucky, marshland, crossing creeks and slipping and sliding up banks and trying to avoid grass covered holes in the earth. THIS is what I had the biggest gripe about. THIS was NOT a MEADOW. Every step, our boots would shlep deeper into the stinky, muddy coastal marsh and we had to heave-ho each leg on to the next mud pit. This went on FOR MILES> we couldn't proceed in a direct path because some areas were covered in water. The mosquitoes were BAD. Like, they were biting us through our clothing, and, we were covered in poison. We got somewhat close to some cubs, but they scurried off into the forest when we got near. That left our ONE BEAR who allowed us to photograph her from a distance while she grazed on grass in the mud. After a few billion photographs, it was time to go, but it had taken us so long to get out there, we had to eat our turkey wrap as we trekked back through the mud. The guide took off like a barn-broke horse and left us 100 yards back. We all fell multiple times into the streams, or just slipped straight up on the mud. One time I fell in the creek and my boots filled up with freezing cold water, but I didn't mind because it numbed my feet which were in AGONY from the provided rubber boots. On our way back, we saw another bear from afar and I said, "I don't care if that bear stands up and does an Irish jig, I am OVER this and am ready to be back to civilization." Am I a bougie princess? Yes, however, I CAN rough it, if I am prepared to do so. I genuinely think this tour could have been five stars had it (1) started on time, (2) started from Kenai, (3)been described as a strenuous hike, not a stroll in a meadow. (4) a reasonable supply list was requested. We lugged so much gear with us and it was HOT. It got up to about 74 degrees, but when you are hiking and every step is an effort to lift your foot from the quick-sand-like-muck, it was a work out. I'm not opposed to a work out, I just would've liked to have known what to expect. I understand the fuel costs, pilot cost, guide cost, etc. but this was not worth 3k. It was quite the experience and, not unlike having a baby, maybe, with time we'll forget the pain in our feet and hamstrings, but my rating is a solid four stars.