One of the worst experiences. Purchased 7 of these to surprise my family and just as other reviews mentioned the person meeting us at the airport was no where to be found. I called the number and the lady on the phone had me wondering around the entire airport and even go outside but she was actually never really there. Extremely awkward when she arrived late. To make it worse this made us an hour late after wondering around to our car reservations and our reservations were cancelled due to them closing. Truthfully ruined the trip after this. Save your money!