Love the route, stops and dependability. BUT, they have removed the live docent from the bus who narrates, real time, what you could and should look for on both sides of the street giving a history of the city and the various buildings/sites you pass as you go. Up until COVID, they have always done the live guided tours. NOW, their solution is a very poorly done audio tour where you plug a set of wires earphones into the bus receptacles at each seat and listen to the recorded audio. The problem with this approach is that it is not very informative at all, has a bunch of music on it to fill the time, and it is not gel-codes to locations so there is very little specific narration of what you are about to see or are passing by as the bus proceeds along its route. SO, the bus tour is now really nothing more than a reliable taxi ride to high traffic areas within Chicago. In my opinion, it is no longer worth the money I paid for it in 2018 or 2019 when the route and fee included a live host (docent) to narrate your trip and answer questions about places of interest. Very, very disappointing!