Dear Dwight,
Thank you for your feedback. We are very sorry that your photo tour experience did not live up to your expectations.
We limit our tours to a group size of 4 and operate with luxury Toyota Tundra crew max trucks. We find this enables better opportunities for photographing wildlife and landscapes with a deeper connection to the nature of the Denali area. Our trucks are very spacious with extended leg room for all seats. We are sorry that your guide forgot to clearly offer to store your extra gear in the back of the truck, often our guests prefer to keep their gear with them so that it is accessible throughout the tour, but it is of course always an option to place gear in the back of the truck. We are also very sorry that you were uncomfortable with the temperature. Our guides of course want you to the enjoy the experience and feel at ease, and our guests are always welcome to speak up if they need anything at all during the tour. Denali Photo Excursions are designed to be very engaging and interactive between our guides and guests, this allows us to personalize the experience for everyone we take on tours. We always want our guests to feel comfortable to share their interests and needs so that we can do our best to exceed expectations. Please accept our apologies if there was miscommunication about the temperature and options for storing gear.
Without knowing the date of this tour or the conditions, our guess is that the light may have been flat and the weather challenging, in which case, our guides do prioritize scouting for wildlife as we can tend to see more during such times and that does take our focus when landscape opportunities are lacking due to difficult weather. We operate in all weather conditions and part of the challenge of guiding with Denali Photo Guides is finding the best locations no matter the conditions. Some days it works, and some days are really tough. If only we could control the weather, light and wildlife activity, how wonderful that would be for all of us!
We really appreciate your business and the fact that you chose us out of all the activities in Denali. If you would like to talk about this further, please reach out to us at
[email protected].