So disappointed! We booked tickets through Tripadvisor. Arrived at the theater, only to find that the place was locked up. We waited for over half an hour in the cold, in the hopes of seeing someone, and finding out what was going on. Someone was inside the building, but they didn't respond to us knocking. If the show was cancelled, there should have been a notice on the door at least! I'm sure the show is great, but customer service sucked. Still trying to figure out how to get a refund on our tickets too.