The tour itself was fantastic, with a friendly guide and good bikes available, but their organization sucks. The e-ticket states you must phone forty eight hours before booking to confirm it, or you will lose the booking. I had to call four times before I actually got through to someone who knew what I was talking about. The first person I got through to actually dumped my call almost immediately because she was "too busy" asked if I could call back another day! Then when we got there, they tried charging my credit card again, even though I had shown them the paid invoice, so they had to process a refund. Needless to say, this was not the best start. The ride was fantastic with some great sights, but the guide showed little regard for lanes or other cyclists, and there were several near-misses with other road users due to his sudden un-signaled turns, cutting across joggers and other bikers.