We regret to learn about the negative experience you had with one of our team members. As the top attraction globally and in the United States, we strive for the highest feedback and ratings from our visitors. Please know that we take your feedback seriously and will address the issue with the staff member involved. To assist us in further investigating your visit, could you kindly email us at
[email protected] with your confirmation number and some more information regarding your interaction? We apologize for not meeting your expectations and eagerly await your response.