During the snorkeling tour, the jellyfish in the water kept stinging everyone. To make matters worse, it was raining heavily, which made it difficult to se anyfosh.. Additionally, there was no guide available at the bay. On a positive note, our driver was very friendly and punctual. We also witnessed a beautiful sunrise.
Response from Host
Jan 2025
Thank you for sharing your thoughts on your recent experience. We’re sorry to hear that the weather and jellyfish made your outing less enjoyable. Unfortunately, these natural factors are beyond our control, but we completely understand how they could impact your day.
We’d like to take this opportunity to point out that your feedback seems to focus more on the unpredictable conditions rather than the service we provided. As a company, we aim to deliver excellent service, and we’re glad to hear you appreciated the punctuality and friendliness of our driver, as well as the beautiful sunrise.
Regarding the absence of a guide at the bay, our website does mention that this is a shuttle service with gear provided, rather than a guided tour. We aim to set clear expectations, but we’ll review how we communicate this to ensure it’s as clear as possible for future guests.
We hope you’ll consider rating us based on the service we provided, as it reflects the effort and care we put into making your experience as smooth and enjoyable as possible despite circumstances beyond our control.
Best regards