I live in Juneau and have a friend in town. Taking a helicopter ride was her treat to herself and I joined her. We lucked out on having a great day to go - and then lucked out again to have a really interactive and helpful pilot, Robbie!
I've done two or maybe three glacier tours by helicopter in Juneau before and Robbie was, by far, the best guide while on the glacier. Other pilots have just stood by the plane while we all wandered around not knowing what we were seeing. He showed us the coolest (get it?) things to see on the part of the Herbert Glacier where we landed, and made sure we got photos taken and questions answered.
The ground crew was also very nice and helpful, and there were enough staff that you could find someone to help you if you needed it.
Another A+ flight with Coastal!