The manta rays themselves were breathtakingly beautiful. It was wonderful and a bit surreal to see them in person, and that's what the lone star is for.
As for the company and the staff, they really could not have done any worse. There was absolutely no proper servicing of any kind. It felt extremely rushed, they never checked in to see how we were doing, and there were no facilities at all to change or clean up after. When we asked if there's a bathroom we could use, they told us to go in the bushes. When we asked for just 10 seconds to go grab something from our car, they were extremely impatient. It was as if they were trying to get rid of their customers as fast as possible so the next batch of customers could get on board. The other company providing the experience that night actually seemed to care more about properly servicing their customers, and had at least a bathroom and hose for them to use after.
AVOID THIS COMPANY AT ALL COST. It's an amazing experience itself, but GO WITH ANOTHER COMPANY.
Response from Host
Oct 2022
Aloha Maurice,
First off, I can sympathize with your negative experience and we appreciate the feedback as this shows where we need improvement.
None of our guests should ever feel rushed as our check-in times are 40 minutes prior to the actual departure time. I will definitely be looking into what could have gone wrong and why you may have felt rushed.
I am sure that you may have seen a few other companies that check in from their vehicles. As a family-run business checking in from our company vehicle, we do not have access to the public restrooms once they are closed. If you are set for a later check-in time, this can result in no restrooms or place to change which is why we clearly state in the confirmation message here on Viator to arrive in your swimwear.
Regardless, we are sad to hear that you did not have a splendid experience. If there is anything else that you would like to share about your time with us, please feel free to call me at 808-315-8631.
Mahalo,
Alisha Lei
Office Manager