A lot more pros than cons, but our driver / tour guide was quirky, which ended up being irritating towards the end of the tour.
Pros:
+Very good overview of the city. Gave us ideas of where to go back to and explore in more detail.
+You can start the tour at any of their stops, which was nice, since we were down on River Street for brunch, so we started from there.
+ They had three "character tour guides" at different stops that added a little entertainment compared to a more traditional tour.
+Good customer service when we called!
+Open air trolley, which allowed you to see a lot and enjoy the nice weather. What a beautiful city!
Cons:
-Driver, as previously mentioned.
-We did the tour (not the hop on hop off option), so the 100 minutes it took to do the full loop was a bit long. Not the tour companies fault. The time was clearly stated on their website.
-We had to switch vehicles at the Visitors Center. I guess the driver was getting off work or was going on break. The first driver we had was good, but we were only with her for 2 or 3 stops. The time it took for the next trolley to get there, plus for the ticket people to do their thing, it added another 30 minutes. I guess one down side of starting the tour not at the Visitors Center.
Response from Host
Mar 2018
We are so glad that you got a good overview of Savannah's history while touring with us. We are also pleased to hear that you enjoyed our characters, they really bring Savannah's history to life. We are sorry to hear that you were disappointed with your tour guide, this is not the standard we strive for. We hope that you enjoyed Savannah, and that you will join us again.