Good Afternoon Samandsydneyfamily,
We're so sad that your encounter didn't match your standards. This one's on us. We recognize that your time is limited, even though our tours are met with a high volume of tourists, we do our best to monitor demand and brace for an increased number of buses at peak times to avoid overcrowding and long waiting times. Please know that we can not speak out in favor of competition, as we follow our routes set out for us by the Transport Department.of New York. As for staff behavior, we don't tolerate the conduct you've witnessed with our staff. Outstanding customer service is a top priority, and we trust every worker to handle each guest with the highest kindness, competence and appreciation.
All bus operators are qualified and certified to run Double Decker buses, as well as being mindful of all relevant groups, our passengers ' security is a top priority and we'd appreciate a name, description, tour date, time and location to
[email protected] as it is communicated to higher management immediately. At Big Bus, we care about all of our customers as we pride ourselves on operating a compassionate and respectful business, anything less that goes against our core values. We hope this incident doesn't deter you from touring with us in the future.
Kind Regards,
BBTNY