We have done these types of tours before in NYC, this was our first with Big Bus Tours.
The wait at times was excessive and the heat did not help standing next to an empty bus waiting to get on for 30 plus minutes.
The worst part was the fact that we had a tour guide who was rude and at times border line insulting. She had a type of European accent and seemed to spew facts that clearly she had memorized.
However, the next day we has another, I believe his name was Jack who was great. You could tell he had first hand experience in NYC and was funny as well.
However, the experience with the first guide really made the trip unpleasant.
Response from Host
Feb 2019
Good Morning dd3212018,
Thank you for taking the time to review Big Bus New York. We apologize for the delay in response as we always try to answer customer reviews in a timely fashion. We are happy to hear that you enjoyed your guide Jack and his knowledge of NYC, but disappointed to hear that not all the tour guides were great. We apologize that your wait time was so long. We understand that your time is important. We do experience a high volume of customers, but do our best to monitor the demand and plan for an increased number of buses to avoid long waits. At Big Bus, we strive for all of our guests to have an enjoyable experience, and hope that we can redeem ourselves the next time you are in NYC.
Kind Regards,
BBTNY