Hello,
We are very disappointed to hear about your experience and are sorry if you experienced longer wait times the day of your visit. We understand our Battery Park stop is popular and can have an increased amount of passengers at the end of the day, so we do send empty buses to that stop before our closing time. We are very sorry if this was not the case the day of our visit and if you were unable to get on the bus back to Times Square. If possible, can you please reach out to us at
[email protected] with further details, such as the date and time this occurred at, so we can look into this further?