Milka, thank you for booking a cruise with us and taking some time to leave a review. We are sorry to hear that you were unable to make it on time for your original departure due to a flight delay and that we have not yet been able to provide you with a great experience. However, we have checked the message history for this booking, and your description of the events and timeline has some errors. Perhaps you are confusing a conversation you had with Viator with the conversation you had with our team? Your message that you were going to be delayed came in at 10:03am on 9/4, and our staff replied with a courtesy offer to rebook for a 50% fee just 18 minutes later at 10:21am. There are no messages in your portal from us saying that there is nothing to be done or anything of that nature, as your review claims. Your next message, asking to rebook to the evening of 9/5, was sent at 8:37pm, which unfortunately was after our last departure of the day on 9/4, but our staff replied at 11:31am on 9/5 (the following morning) with rebooking options for that evening. We did not receive a reply to that message until 6:41pm. None of your messages in the Viator portal include a phone number or asked us to call you to confirm, as you claim, but our messages did include our phone number if you had wished to contact us by phone rather than email if you were not planning to check your email for our reply. We could not have known that you would not respond to our message for more than 7 hours during the day of the 5th, but we did offer a courtesy reschedule and also communicated with you in a timely manner using the Viator portal email method that you initiated with us. If we are missing any important details, or if you will be returning to the area in the future, or if you would like to discuss the situation further, we would be happy to see what we can do. You can reach us at
[email protected] if you would like! - Caleb at Classic Harbor Line