While the sail was amazing (great winds the day we went), the business transaction was terrible. First off, we call the Shearwater to make a reservation (using our Go Pass). They tell us to book online and put in a credit card to reserve the date/time. So we do this. Then we check in at the dock on time. They scan our Go pass and look at the reservation and tell us we are good to go (seems to me that the Go pass worked and we are good to go).
A week later I look at my credit card statement and see $110 FULL charge for two tickets? What gives? So I call. They tell me that the Go pass was not good for the "Sunset Sail" that we went on. Ok, then WHY would you scan the passes at the dock, and WHY wouldn't you tell the NYC tourist that your pass is only good for 50% off the full price unless you do a daytime sail??? Bait and switch? Not only this, but they didn't apply the 50% off to my the fee charged to my credit card. Basically, they scan the go pass so they can charge the GO pass people, but not give the user ANYTHING. They shouldn't have even needed to scan the pass, and a good employee would say, you can't use the pass for the sunset cruise at that moment. Not AFTER you look at your credit card a week later.
So I looked at the delta in the pricing for a sunset sail and a daytime or city lights cruise. The sunset cruise is SHORTER and costs $5 more than the daytime cruise. So basically, they get people on the fact that it is peak demand and that they THINK they get the sunset cruise included when really it isn't.
Could have been a great cruise and experience, but was ruined by poor customer support and staff. Very disappointed and would not recommend.