The guide, Justin, really made this trip not enjoyable. We sat in the back. You would think after many raft trips he would know not to tie up a big duffle bag such that my leg was squished forward and hurt such that I could not paddle properly. When I told him it was uncomfortable, he got an attitude, angrily saying, I will fix it. Well, after he fixed it, it moved again. Again, he got angry. Finally, he moved the bag close to him so I had range of motion. He was loud. He talked too much. It detracted from the whole experience. This is our fourth rafting trip in Colorado. We so recommend Performance Tours, Glenwood Springs, and Echo Canyon. It is a shame that Echo Canyon sent us to this company.
Response from Host
Jul 2021
Sabrina, thank you for your review and we value your feedback. Our company takes pride in the quality of our trips, guides and service to our customers. We have dozens of five-star reviews over the past two-years.
It is unfortunate that you didn't click with your guide. The Numbers section is for advanced rafters and is a high-intensity experience with little opportunity to stop and re-adjust equipment. Your safety and the safety of the others on your raft was our highest priority.
Based upon our other reviews, your experience was clearly an anomaly. We do offer trips on seven different rivers in Colorado, Arizona and Utah and would be eager to have an opportunity to change your opinion and for you to see why we were ranked in 2020 as a top 10 rafting company in the country.