BUYER BEWARE!!!
If I could give "0" rating or negative rating for their customer service; I would!!!! Don't get me wrong, I like to support local businesses; but outer island expedition is NOT one of them. I hate writing bad reviews but this had to be done.
I unfortunately called to make reservations for a whale watching tour.
First, they upsold me on the 5pm cruise stating that "you want to avoid all the other boats that are out there during the miday 1pm trip". I found out later they just wanted to fill empty spots.
Second, they never informed me of the 72 hour cancellation policy via phone. And when I tried to cancel due to ferry scheduling 2 days prior, they were only willing to give us a rescheduling option or trying to sell my tickets to another customer BUT no money back; after, discussing rather heatedly with the person, who first took my reservations; whom finally admitted that he never disclosed any of the cancellation policy; they offered to discuss with their supervisor about an"exception."
An "exception" is not even a refund! It's 75% return. They keep 25% for allowing us to cancel! For a trip that's $350, that's $87.50 charge! We had to call 3 times to find out the status of our exception and if they could sell our tickets.
With no luck on a full refund, we decided to risk going back on the ferry via stand by and went whale watching. While waiting in line, they sold tickets to 2 standby passengers! What! Those were people who could've bought our tickets for a refund. They over sold the boat ride; and on the way back, they had to dock at a different harbor due to impending low tide next day and had to shuttle us back on their shuttle. 4 people were left behind to take a cab! 4 people who they could've sold our tickets to which they didn't.
If you want to watch whales go somewhere else. They are all the same. The captain/drivers all talk to each other if they spot orcas. I would never recommend this company to any of my friends. There are so many other more customer friendly companies that I would give my money to; BUYERS BEWARE!!!!