Pros. Great tour, good timing. Would do it again, maybe.
Cons. The bus upper seating is to high or they need to cut the tree branches. I was hit in the head and face several times and ducked twice as much. This is very, very dangerous.
The guide complained more then the customers,( this is not my bus, my holding rail is to low, and making negative commons not relating to the topic. She was not very professional
Try not to be short of staff on the weekends, increase the salary as a incentive and give better training if necessary. The workers on ground were very helpful, I will use your service again.
Response from Host
Mar 2025
HI Ethel, thank you for your feedback! I am happy to hear that you have found our tours to be good and on time! Otherwise I am sorry to hear that you have been hit by some branches during your visit.. hopefully you were not hurt in any way! We’re also disappointed to hear that your experience didn’t align with our usual standards, but we thank you for your honest feedback. Our goal is to provide 5-star service, and we continually refresh our staff training in every city. Please reach out to our customer service team so we can gain insight into what went wrong. We hope to welcome you back for a much better experience next time you’re in a Big Bus city. Take care, Anca from Big Bus Tours.