I purchased the tickets for my family to tour Philadelphia and proceeded to try to catch the bus at one of their stops. When the time arrived, the bus drove right by and didn't stop. We walked to the next stop and a bus arrived at a different time than the schedule and at a different location than on the map. By the time we ran to the location, the bus drove off. At the third stop, we never even saw the bus.
We decided the "hop on, hop off" wasn't going to work, since we couldn't even "hop on" and tried to cancel and get a refund. The only way to communicate is through a live chat that keeps disconnecting. Their "Refund" button on the website doesn't work and they only have an overseas phone number to call (No 800 or U.S. number). They refused to refund our money. They said we could reschedule for the next day, but we were heading home from vacation. Next, they said we could use the tickets at any of their locations over the next 12 months, but we're not planning on going to any of those locations over the next year!
I'm retired military and wanted to show my family where this great nation started. Philly is awesome to see, just don't use this company to see it!!!