Nice clean car, very courteous and helpful driver, but the car arrived over 20mins late and there was confusion about the meeting/collection point - a bit annoying after an 8hr flight.
The driver was nice enough, I had to wait for a bit outside the airport arrivals area for him. I was completely unaware when I purchased this Viator "deal" that I had to pay the company (the car company) an extra $20 on top of a tip for this.
So it didn't cost me the amount it cost I paid, it cost me over $90. I won't use this service again.
The driver was great company - which gets you the one star. But, I was dropped off at completely the wrong hotel. The driver at fault - or the despatcher? At that time of night, after a long flight, I wasn't going to get yet another cab to go across town; so I ended up staying where I was dropped, and paying two hotel bills. Not a good experience.