Absolutely awful experience, clueless, and unhelpful customer support, even through the staff in the Philipines is nice. On hold forever. Unable to help me. I finally found help with the American company they contacted with, not Viator. I would not recommend Viator at all. Customer service is not existent. .
Response from Host
Oct 2023
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.