The driver was early and loaded our bags. He didn't communicate with us at all during the journey. We arrived at JFK in plenty of time for our flight. The trip was prepaid and while we expected to give a tip, didn't expect the driver to ask for $18 at the airport to cover tolls etc. We should have read the printout of our voucher more closelyThis was all the US cash we had left which was a little embarrassing.
Dear SIr / Madam,
The driver took me to the airport is very scary. He said I have to pay 18 US dollars in cash to him, he said with hatred "you have to pay, you have to pay " dozen times at the darkness of 4 am. The night before a lady from his company called me to confirm my reservation, I asked her: do I have to pay the driver extra money? She said:"You have paid the ticket with your credit card, you don't have to pay for the driver." The driver's machine showed I only paid 52 US dollars, I told him your company had my credit card number, they get the money from my credit card if it is a mistake. He said you have to pay, you have to pay, you have to pay....
I am afraid he might have some kind of physco illness and have violant behaviour, so I paid him 18 US Dollar in cash and asked the receipt. Please check whether this indian guy has some problem? I got receipt 52 us dollars instead of 62 dollars which I paid by credit card and it's my business trip !
Thanks for your considerations. By the way, the ladies whom I spoke to on the phone are very nice since your website can't work for me.
Min Guo
The reservation and confirmation went smoothly. Our driver was prompt and had us at the airport in no time. We will definitely use this service again on our next trip to New York.