I actually hadn't read any of the reviews before the tour, so I had no idea what to expect. When we got on the bus, it was us, a group from Alberta, and a group from Alabama. Due the small number of people, we ended up getting our tour a bit personalized. Our tour guide Danilo was really nice and had a great sense of humour. He gave us as much time as we wanted. The lengths of the tour and the stops were perfect and I have no complaints whatsoever. Don't listen to the bad reviews! Grayline is amazing!