This 3,5 - 4 hours tour gave us the gist of San Francisco if you don't have the time to do a day tour. Robert was our driver and tour guide, and he was very knowledgable and good in giving information and also the history of the city. We were on a big nice van that can fit approximately 30 people, for the 5 of us. It would be better if they could accommodate us in a smaller van or SUV for easy manouver and mobilisation to avoid traffic.
The only bothering issue was during the booking confirmation process. I emailed viator to confirm the booking and to find out other details about the tour, and was pushed to Gray Line as the tour operator. I found out that instead of a private tour, I was put into the general tour and there is nothing that the staff could do even after explaining to them that I have paid for a private city tour. For 3 days of emailing complaints back and forth to Viator, finally the Gray Line GM, Chris, called and managed to rectify everything for me. I was happy that finally the issue was settled few hours before the tour took place.
Despite the traffic and limitation of using a big van, Robert managed to get us to see the most of San Francisco. Yes, you need to be quick in getting pictures and make sure that you get your toilet break and snacks throughout the tour as you only have 4 hours to spend. In general, we are happy with the tour at the end of the day.
We had a wonderful time . Our guide was excellent and had wonderful information to share. We enjoyed the private tour because it made it so easy to ask questions and see the sites of the city. We would do it again.
We had a wonderful tour. Ray was our driver and made the experience very worthwhile. He made numerous stops and we had enough time to get the photographs we wanted. At no point did we feel rushed. I would recommend this tour to any visitor who wanted to get a feel for San Fransisco and get photos of the major sights. Thanks Ray, we had a great time.