Disappointing Experience ā No Wildlife & Poor Service
Unfortunately, our whale-watching experience did not live up to expectations. Despite the captain repeatedly announcing whale spouts, no one on the boat actually saw anything. It felt like they were trying to convince us that there was wildlife when, in reality, there wasnāt.
One of the biggest disappointments was the binocular rentals. The ones we received were old and weak, making it difficult to see anything clearly. We had to ask for replacements multiple times because of spots in the lenses, but each new pair was just as bad. When we inquired about more powerful binoculars, the staff admitted that all their equipment was outdated and hadnāt been replaced in a long time.
Customer service was another issue. The check-in staff member was rude and unhelpful. When we asked for a restroom, we were directed to one that was four buildings away or to a hotel lobby at quite a distance. Given that this is a tour catering to visitors, having a nearby restroom option would have been much more accommodating.
The only wildlife we saw on the entire trip was a single dolphin on the way back, which swam by quickly. While we understand that wildlife sightings canāt be guaranteed, the lack of whales combined with the poor service, outdated equipment, and misleading announcements made for a frustrating experience.
If you're looking for a good whale-watching tour, I would recommend researching companies with better equipment, more transparent expectations, and better customer service. I wish we had chosen a different tour, and I hope this review helps others make a more informed decision.
Response from Host
Feb 2025
Hector, thank you for joining us and for taking the time to share your feedback. Weāre sorry the trip didnāt meet your expectations. We understand how disappointing it can be to come out hoping to see whales up close and not have that opportunity.
Our captains and crew are passionate about what they do and would never call out sightings that werenāt real. Whale spouts can sometimes be tricky to spot, but they do their best to point them out so guests have the best chance to see them.
Regarding the binocular rentals, they are meant as an affordable option for guests who want a closer look. Our Naturalists advise guests at the start of the trip that if they receive a pair that appears to be damaged or unclear, they are welcome to bring them to the galley to swap them out. Since they are frequently used and sometimes accidentally dropped, we rely on guests to let us know if thereās an issue so we can provide a better pair.
We also recognize that having a restroom closer to check-in would be more convenient. However, we do not own the building where our ticket booth is located, so we do our best to direct guests to the nearest available restrooms before departure. Onboard the boat, we provide two standard restrooms for guest use during the trip.
We wish this experience had been different for you. If thereās anything else youād like to discuss, please donāt hesitate to give us a call.