This is the most negative review I've ever posted on T. A. I ran this past one of the other people in our group who agreed with me.
The only way i would consider this a "holiday lights tour" is: 1) it is a tour at night, so there are lights in places, 2) and we took the tour tonight, which is the holiday season. In no way is this a way to see holiday displays! We drove past Union Square, where tbere is a tree and ice skating, and another tree on another square none of us can remember. We saw far more holiday lights driving back to our hotel. We heard our tour guide's highly biased naming of restaurants and stores. (I understand her pride in being Croatian, but i doubt that it really is "the best restaurant in tne city"-- and anyway, what does that have to do with holiday lights?) It was also odd and a bit concerning to have the tour guide tell the driver where he should be going!
We did go to Treasure Island, where we could see tbe city lights from halfway a ross the bay. Again, lights tbat appear all year don't become holiday lights, just because they are seen during the holidays.
Other than that, it was a tour better experienced during the day time-- unless you like someone pointing in tne dark and saying, "If it was light, you'd see Alcatraz over that way." Other people sitting near us also wondered about where the lights were.
I would suggest you call one of the other companies offering holiday lights tours (if they answer their phones-- the trolly tour company didn't, and when we stopped by their office, the drivers were leaving for the night (at 6 p.m.) leaving people with prepaid tickets in the lurch outside their office. Big Bus didn't answer the phone either, but we took their tour because we could get their starting location from the recording. Our mistake.) We paid full price ($30 each) because tne online discount code did not apply. If a small number of people got together and pooled their funds, they could hire a driver, and they'd have a much better experience IMO.
I did think Dawanna, who sold us our tickets, was professional and helpful. She had trouble processing my credit card and wrote up a note in case I'm charged twice for the tickets, which I appreciated. Her helpfulness was unfortunately not enough to make up for this tour.
BTW, we were required to ride on the upper level of the bus. People with small children and people with disabilities should be aware that the stairs are VERY high, and in a tight spiral.