Very run down and the workers are not nice. Most wont say one word to you during a transaction and if you ask a question you will receive a dirty look and "i don't know". The only workers that seemed somewhat aware that they were working at a child's theme park were the life guards at the end of water rides. All others were very rude. I can take not being friendly, I get it, but I was taken back by how rude most of the employees were and that's saying a lot as a lifelong NYer.
From a safety perspective, they often didn’t close the exit doors for rides, allowing children to run into the ride area during operation. I’m shocked children haven’t gotten seriously hurt here.
The place in general is run down and not maintained. The tables to sit are rusty. There is garbage everywhere. The water park areas are disgusting. The food areas are not clean to the point it’s hard to walk because there is garbage everywhere. They don’t bus the tables, they just leave it to the customers to do- which no one does. Also, the food is disgusting.
We couldn’t wait to get out of here. My 2.5 year old loved the characters (who were the lone bright spot).
I strongly advise you don't waste your money or a day off from work here.