Thank you for taking the time to share your experience. I regret that we did not meet your expectations, and I share your disappointment that we were unable to operate your tour due to weather, and did not have room to reschedule your tour during your remaining days in Girdwood. Your patience with this is greatly appreciated, and I assure you that this is not the norm.
Weather in Alaska can be unpredictable and on occasion, clouds move in last minute and we have to cancel the flight at short notice. When this happens we offer our guests the option to reschedule for another time/day, switch to a flightseeing tour when/where weather is better, or receive a full refund. We are usually able to satisfy everyone, but your case was an obvious exception. The state is seeing a record number of summer visitors, and everyone from restaurants to rental car companies and hotels are pushed to capacity. We are among many small tour operators who have received a dramatic increase in bookings this season, and when Mother Nature sends us multiple weather days in a row that require rebooking guests as was this case, we simply couldn’t accommodate rebooking every single person while still providing an environment that is safe and fair for the dogs.
Our team works hard to provide an exceptional experience for our guests. We are proud of the tours we offer and the safety first culture that is the foundation of our business. I hope that if given the opportunity, you'll give us another shot. You are welcome to reach out to me directly at
[email protected].
Christina Gerber
Alpine Air Alaska