Getting a hold of Viator/MyTours was a nightmare after getting off the ship. I was told to find the Viator desk, there was no desk. After waiting on hold for 10 minutes I finally got a live person at MyTours and then they dispatched the van. It was perfect after that, the van driver was wonderful, we did Bayside and he picked us back up right on time. After booking months ago, I did not get enough confirmation and not often enough to ease my mind. I did expect issues and that was true. It ended well.