I booked the Miami airport shuttle hoping for punctuality and efficiency, but unfortunately I had a very negative experience. The driver arrived 50 minutes late, which created stress and uncertainty, especially considering that it was an airport transfer. In addition, the vehicle was overloaded with other customersā bags, which made the trip uncomfortable and unprofessional.
I understand that unforeseen events may arise, but in this case, there was no proper communication from the service or apology for the delay. For those planning to use this service, I suggest considering other options if punctuality and organization are a priority.
I hope the company will take these criticisms into account to improve its service in the future.