We couldn’t see much out the windows. When they say look out the window, you’ll be lucky to see the full site. More like 25%. So disappointing. It was hot on the bus. The “show” was too much to make the educational part enjoyable. As far as tours go, and we’ve done a ton of tours for new cities we visit, this was the worst. The “show” aspect just didn’t work for us. Make sure “character’s” and “accents” are how you want to learn about the City. Whatever scent they have on the trolley gave us both a headache. None of the staff stood at the bottom of the steep staircase off the trolley and offered a helping hand to the elderly riders. Just sharing our complete disappointment. Wasted time. Wasted money. Sorry.
Response from Host
Oct 2024
I'm truly sorry to hear that your experience was disappointing. We strive to create a memorable tour for all our guests, and it’s disheartening to hear that we missed the mark for you. Your feedback is important to us and we'll be taking your comments about comfort and accessibility into consideration. In order to have the old-fashioned trolley experience, we understand the windows are difficult to see through, which is why our guides try to mention that they will be keeping the show and magic on the inside of the trolley. We hope you were able to hear about some sights you wanted to return and see. We want to improve and make sure all our guests have a great time, so thank you for sharing your honest experience.