We booked a table in advance of our NY trip, we were there for 4th July & thought there would be a 'party' atmosphere at the Hard Rock, plus I had a great time there for a birthday several years ago. How wrong could I be, I was so disappointed with the whole experience.
We were seated by a rather curt & extremely busy waiter who gave us menus, but when we looked at them, they had pages missing and were really tatty. We ordered our drinks & food together & after a long wait, it all eventually came. The fajitas looked good, but the chicken was a breast cut up on top & not cooked with the seasoning & and veg, and my burger was the most tasteless thing I'd tasted all holiday. Then, when the bill came, there was a charge for $18.99 for a glass of wine, we purchased a glass of wine, but the price was much less. When we queried it, we were told that the wine we ordered wasn't on the menu anymore, so we'd been brought an alternative. We told the waiter he did not tell us that or offer an alternative, (which we would have declined at that price and ordered something cheaper), and we would only pay for the price that was on the menu when we ordered, he said we needed to pay for the total on the bill and made us feel really embarrassed for complaining so we asked to see the manager. A manager came over, and the short story is, there were a couple of old menus floating around, and we'd ordered from one of them. Not our fault. After a long debate & and waiting, he gave us an amended bill, and we paid & left. Really put a downer on the whole evening, the place was nothing like it was, or the London one, never will return. Sorry for the negative review, I dont often write them, but it was such a disappointing atmosphere, bad food & poor service, I felt I needed to. Hard Rock, please check all your menus to save the save experience for someone else.