Visited on 14th May for my 50th birthday. Thought you could not go wrong with the Hard Rock Cafe and being in NYC, where the service is supposed to be the best in the world, by I was wrong.
Got to say I felt a bit sorry the the waiter who was apologetic and friendly. Both my wife and I placed the same order, requesting the burger came without sauce or salad (plain)
When the meals arrived both were wrong. My wife being less fussy than myself was happy just to scrape the sauce off, but mine was returned.
As time went on my wife was almost at the end of her meal, when a couple of local New Yorkers sat next to us said don't judge New York based on this service as it was not normal. My meal finally arrived and it had returned exactly the same as the previous one. By this time my wife had finished her meal, so on the offer to have it redone again, I said no as my wife had finished.
This was a disappointing start to our NYC trip, but not worth being upset about.
Personally I feel the manager should of at least knocked the price of the drinks off the bill. (Coke and Pink Lemonade) but nothing. Almost 40 dollars for one meal and two soft drinks.
Sort yourselves out Hard Rock NY