Being a big fan of Hard Rock Cafe, I was not gonna miss on it when visiting the US for the first time!
We waited for one hour till we were seated eventually and we got the tightest seats in the house, asked the hostess if we can get a more comfortable place and she refused to negotiate it or ask for us if that is possible.
We stayed on our table 30 minutes until the waitress came to take an order (all the tables around us came after us and got their order taken before our waitress showed up).
When she eventually came, we ordered the pepperoni flat bread for my partner and the buffalo chicken sandwich for myself. I asked to replace the fried with vegetables, and she refused in a blunt and unprofessional way. I asked for it as an add-on (i will pay for it, although I shouldn't) and told her not to bring fries. 20 minutes later, the runner brought me pulled pork sandwich with fries! I told the runner I didn't order pulled pork! He tells the waitress and she comes storming our table saying "yes you ordered pulled pork" and she put the pork plate on the table as we have to eat it! Only when I told her "listen I dont eat pork, there is no way I could have ordered it" that she realised her mistake. She brought me later on the correct order, without any apology for her mistake nor her attitude.
Although we had ordered a draft coke that should have free refill, she saw our cups were empty even before the food was served but never bothered to offer us a refill.
Such a disappointing experience, especially that Hard Rock restaurant doesn't play rock music anymore.
Never again