I just visited yesterday with my family and I’m so disappointed in this restaurant. We were all so excited about coming here, considering it is Hard Rock Cafe and none of us had been before. We had been told it was great, so we were looking forward to it. Took them fifteen minutes to take our order, and when someone came over, they were abrupt and a little rude. Our drinks took half an hour and they kept forgetting to bring them. When the food arrived, (which took an hour and we had to keep reminding them), food was pretty awful. Mash was lumpy, not a lot of food with portions. They seem to care a lot more about their brand than the food. If your visiting new york, I’d say give it a skip food- wise, if you want a T-Shirt or any merchandise for ridiculous prices, go ahead. Would not recommend in the slightest.