First and only Visit to this venue.
Hard Rock Cafe was on my must do list on my visit to NY.
On entry ,on a relatively quiet day, things got bad ..and then to worse.
Rude reception staff shouted at us directions down stairs…where a lovely young girl called Emily was directed to take us to a table.We arrived at the table, dirty,ketchup everywhere, still untidy and which I refused to sit at with my group of friends…the young girl ,Emily,asked us to wait while she sought help from her supervisor called Bianca.
At this point I sat at an adjacent, clean,empty table with my friends.
I was immediately chastised by Bianca who shouted that the empty tables were not to be used ,whilst two young members of staff were instructed to clean our original table,
The atmosphere was very hostile and unwelcoming.Emily, who appeared to have had very little training was hung out on a limb and appeared to be sympathetic to our situation but was in a very awkward position…I was not prepared to stay within this hostile environment,a feeling which was echoed by my friends..and we left.Emily was smart in how she handled the situation.Bianca, whatever her position , needs further training,,,Planet Rock franchise , times square , need to get a grip!!!