The bikes were dropped off by a guy that gave no consideration to the proper bike size, and one the older members of our group fell because her feet couldn’t touch the ground. My bum sat off the back off my bike seat due to the small size bike I was given. The guy drove off before letting anyone knew could ask questions. Be advised that although you may pay for 8 hour rentals, that l will be reduced without prior notice by a significant amount. The bike battery is weak and will not get you up the series of hills without hard work. ID SKIP THIS ONE. Just an FYI.
Odpowiedź od gospodarza
Oct 2021
Sorry to hear your experience with your ebike ride was not as planned. We bring extra bikes to the delivery so customers can try multiple sizes. The seats are also adjustable on the seat post to adjust the height.
The park service only allows us 30 minutes to drop of the ebikes to the customers. We give lessons, go over maps and let everyone try their ebikes out before the customers hit the trails.
Your ebike ride started at 9:30 and we requested that riders be back by 4pm in mid October because at the 8 hour mark you would be in the forest in the dark with no headlight and the temperature around 50 degrees. The 4 pm return is a safety issue.
The park service allows only class 1 ebikes on the sections of trails you were riding. You all were given quality class 1 ebikes with a full battery. The more powerful ebikes you might be referring to are not allowed in the park, Pedaling is required on all class 1 ebikes.