Our driver was very punctual and nice. Would recommend.
I booked a transfer from my hotel in Manhattan to the airport for 2 pm.
At 13.58 I got a call, that the driver would be late and should arrive approx. 14.15. At this time I only was a little annoyed high traffic shouldn't be a surprise in NYC. But as we were still waiting at 14.30, I called the local contact Carmel Car and Limousine Service and was told, that the Driver would be there at 14.45. Nobody did apologize for anything! At 14.50, we decided to take a taxi, as we had to get our flight back to Munich. Until now, I never got a call from the driver or the limo service, wondering where we are theoretical he should has looked for us at the Hotel.... NEVER NEVER AGAIN!! P.S. I really would appreciate, if Viator could contact me to discuss that issue.
Pick up time was early, they did not take into account that it was a Saturday Morning and we would not need as much time to get to the airport. Car very clean and comfortable. SR