Driver was not friendly and was hesitant in helping with luggage. Then at the airport dropoff, when I gave the voucher, he said, "You have to pay cash for toll and tip." I was fine with tipping. But we had to ask, "What toll?" I asked because we used the Queensboro bridge, which does not have a toll. Then the driver said, there's no toll. So I called him out on his strategy to get more tip out of the traveller. Other than that, the car was clean and the service was on time. Just be careful about the made up "toll fee"
The driver was at time, it was great, Good service but I had to pay the service twice. So I could have my flight at time.
Fast and reliable, driver did not speak great English though and more information on how much the toll fees would be should have been given, 30 dollars was much more than I expected on a 30 minute drive!