Service was seamless. Good communication. On time collection. Spacious and clean vehicle exactly as ordered.
One point to note is that having booked via TripAdvisor/Viator, there was a not-so-obvious instruction to log-on to the car company web-site (Carmel). I nearly missed this and it appears critical. This step is to effectively duplicate the booking directly with the car company. I also called the car company early on the day of travel to double-check. This was easy, and reassuring.
The car company sent a link which was to a mobile friendly webpage similar to the Uber/Lyft apps, which went live with details of car, driver and location around 10 minutes before pick-up.
Odpowiedź od gospodarza
Jul 2022
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team