After booking JFK trip, no place to enter email of a friend for the $3 discount. I called and was told to cancel reservation and try booking again through Chrome (I booked through Google)? No mention of this on website. I said I've made note to do this in the future, but I'm 77 years old and rather than go through this extra work (which wasn't my fault), for now please just give me the $3 discount. Not only am I a long term customer (you picked our Mexican dog up at JFK 15 years ago!), I've told many many people through the years to just call 666-6666. Supervisor heard me, but decided it was better to lose me as a customer than give me the $3 discount. NEVER will I use Carmel again. What a way to run a business.
Odpowiedź od gospodarza
May 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.