My departure was great, my driver was on time and friendly. However, when I called to confirm my pickup for airport they had the wrong airport which had to be corrected. Now, my arrival pickup to hotel on 7/2 was horrible, I ended up paying for a taxi after waiting for an hour and 30 minutes. I called and texted no pickup. I was called after I left and had paid for taxi asking where I was, am NOT happy at, all over all, I would not recommend your service. I rate you a 0.
Odpowiedź od gospodarza
Jul 2021
Dear Gomez,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.