F7436NYmargareth
Mar 2021
Black Tie ski rentals always "delivers." From the beginning of the ski holiday to the end, they bring quality equipment, they respond and follow up and they are always thoughtful and kind. This past week in Park City was no exception. I purchased new boots in the middle of my ski trip, so I needed Black Tie to adjust my bindings. During the adjustment James asked me if I was satisfied with my skies. I remarked that I didn't like them as much as a previous experience. He asked if I wanted to change back to the skis I prefer. In an act of forward thinking that is over and above expectation, he had already looked at my rental history and packed the other skis in his van in the event I might want to switch. I'm so grateful to James for helping to make my ski experience the best it could be this week, and consistently impressed with Black Tie in their obvious devotion to customer service.