DO NOT BOOK WITH COASTAL: This company is a money machine without shame or ethical boundaries; indifferent to customer service since most of their business is with giant cruise ships. They charge a lot with glowing promises of a memorable experience with a guide/pilot and deliver very little. We were stuck like sardines in the middle of the back seat of a helicopter with a very poor view—both ways, to and from the glacier we were promised would be a spectacular viewing experience.
My wife, who lived in Juneau years ago, was very excited to take this adventure and ended up weeping in frustration. This was, I hasten to say, on the event of our anniversary. All for $618.
We spoke later with Sarah, a manager in charge, who was indifferent to our complaints and offered nothing at all, save a grim face. She did remark that we could have purchased MORE seats ($$$)to give ourselves more space! Thanks, Sarah...
The pilot, Jessy, a fine pilot, was not knowledgeable enough to inform us about the glacier beyond a couple of sentences . It WAS apparently up to her to rearrange passengers (by weight) She declined to do so, in less than two seconds of reflection. I urge you to not invest your hope and money in Coastal Helicopters.